The ITIL Service Manager is the highest level on the itil certification
path. Before taking the exam at least one of the ITIL Practitioner
certification is required. Due to complexity and wide range of material
and practical experience manager's certification is sometimes called
master's certification.
Intensive course and and long training is
highly recommended before taking the exam. Also it is adivsed to work
even several years in ITIL environment to deeply understand what the
itil master is about. There are of course intensive courses organized by
various companies. The courses should prepare candidates to Service
Manager's certification, however even intensive training is not so
valuable as many years of ITIL experiences.
Average training is
10-15 day in course lerning with lot's of materials to self-study after
the class. During the class training emphasis is on practical case
studies which is about 60% of the whole manager's curriculum. Other
remaining 40% is theory. ITIL Manager Certification is a pass for wide
career opportunities including such roles as service architect or line
service manager. This is the reason for which - during the training -
candidates have to present their 'solutions' to complex problems and
have to proofe their communication and team building skills.